Customer Service

Privacy

Ripples Health Shop is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@rippleshealthshop.com with "Unsubscribe Me" as the subject line. Ripples Health Shop does not sell, trade or rent your personal information to others.

Shipping

You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. We will ship Products to the address you enter in our Online Shop order form using the shipping method you select.  All orders will be shipped within 72 hours.  Please feel free to call or email to check on your order.

PACKING AND HANDLING. All Products ordered by you shall be packed in accordance with our standard practices. We will not accept and cannot accommodate any special requests for custom containers, packing, crating, boxing or bundling.

RISK OF LOSS. All Products are shipped EXW and you shall bear the risk of loss upon our delivery of the Products to the common carrier at our shipping location. Any claims for loss, shortage or damage to the Products arising following our delivery to the common carrier should be submitted to the common carrier. 

International Orders

International orders have a flat rate of $55 USD ($35 for Cananda) for shipping.  Ripples" Health Shop cannot be responsible for the package once it has left the United States Postal Service system.  You may be responsible for additional taxes, tariffs, etc.  Also, while we will include detailed description on customs forms about each product shipped, individual countries customs departsments may not allow products to enter their country.  In this case, the products are not returned to us, they are normally disposed of onsite.  Therefore, if you order products from us from overseas, you are responsible for the prodcut and shipping, whether or not it passes your customs.

Returns 

Returns accepted within 7 days of purchase, unopened and undamaged.  Customer is responsible to return products to storefront or to ship, at their own expense. 

REFUNDS.  In the event you purchase Products that are subject to any limited guarantee based on express language on the Websites (e.g., “60 Days Money Back Guarantee”), such guarantee, if applicable, shall be limited solely to those Products purchased on the Online Shop and shall not apply to any other products purchased in any other store, account, site, location or channel.  For purposes of calculating the relevant time period, the applicable date shall be date of purchase unless stated otherwise.  Any eligible refunds will be paid using the same payment method as the initial purchase   In the event you are deemed to be eligible for such refund, any costs incurred by you relating to the shipping and handling of Products shall not be refunded.  

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